Dallas, Texas-based Southwest Airlines canceled thousands of flights Monday after days of extreme winter weather that affected travel across the U.S.
When reached for details regarding the number of canceled flights, Southwest representatives did not have an exact figure, but said it was a “significant portion of our published flight schedule.”
Flight tracking website FlightAware.com reported that 2,712 flights, or 66% scheduled by the airline, were canceled as of 5pm Monday, with another 754 delayed.
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“With consecutive days of extreme winter weather across our network behind us, ongoing challenges are significantly impacting our customers and employees in a way that is unacceptable,” Southwest said in a statement. “And our heartfelt apologies for this are just the beginning. We are working with Safety at the forefront to quickly resolve extensive disruptions by rebalancing the airline and ultimately repositioning our crews and fleet to best serve everyone who plans to travel with us.”
According to the airline’s statement, Southwest was fully staffed and prepared for the holiday season as Winter Storm Elliot moved across the United States
As a result, Southwest said, many changes were made to the flight schedule that kept the airline at full capacity.
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Southwest said it is reaching out to customers whose travel plans will change, with information and available options.
“Our employees and crew scheduled to work this holiday season are showing up in every way,” the airline’s statement said. “We are very grateful for that. Our shared goal is to take care of each and every customer with the hospitality and heart that we are known for. On the other side of this, we will work to make things right for those we” have failed, including our employees.”
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